Easybox delivery

Our easyboxes store your parcel for 72 Hours. You can check the storage time of your parcel by accessing the link included in the delivery confirmation email. However, during certain periods like November, December the storage time can be different in order to keep up the fast delivery.

Check the email received on the day your parcel was loaded into easybox. Here, you’ll find the ‘View in Maps’ link that you can access for orientation.

Reasons why the entered PIN is not accepted by the easybox may include:

You are at a different easybox than the one you selected. You can check if the easybox name in the email matches the one displayed on the left side of the screen.
If your PIN contains 0 and 1 or the letters O and I, make sure they are entered correctly.
Your parcel is no longer in the easybox.
Make sure you try to pick up the parcel before the storage period expires. You can check the storage time by accessing the link received via email from us. If you’re not in the situations mentioned above but still receive the same message, we encourage you to contact us via our Call Center number (+36 1 374 3890) or through email ([email protected]).

To successfully process payments at the easybox, ensure that:

Your card balance covers the amount you need to pay.
If you want to pay with a different card than the one you tried initially, we recommend that you restart the process of collecting the parcel.
You have activated the contactless payment option.
You keep the card close to the payment device (POS) for more than 5 seconds. You could also try using the card insertion option if you can’t make a contactless payment.
If you’ve tried the above options but payment is still not accepted, we encourage you to contact us via our Call Center number (+36 1 374 3890) or trhough email ([email protected]).

If the storage period has been exceeded, your parcel will be returned to the sender, and you’ll need to reorder the products if you still want them. To avoid this situation, we recommend checking the storage time by accessing the link included in the delivery confirmation email .