How can we assist you today?

Reasons why the entered PIN is not accepted by the easybox may include:

You are at a different easybox than the one you selected. You can check if the easybox name in the email matches the one displayed on the left side of the screen.
If your PIN contains 0 and 1 or the letters O and I, make sure they are entered correctly.
Your parcel is no longer in the easybox.
Make sure you try to pick up the parcel before the storage period expires. You can check the storage time by accessing the link received via email from us. If you’re not in the situations mentioned above but still receive the same message, we encourage you to contact us via our Call Center number (+36 1 374 3890) or through email ([email protected]).

You can get information about your parcel directly from our website, https://sameday.hu, by accessing the ‘Check AWB’ section. Enter your AWB number in the search field to find out your parcel’s status

You can reschedule the delivery in four ways:

Directly with the courier over the phone if you want to reschedule on the same day.
Accessing the link received in the email if you want the delivery to be rescheduled for the next business day. Contacting us through the available channels in the ‘Contact’ section of our website or by using the link received via email or SMS.

The product invoice is issued and provided by the company that sold you the product. In order to obtain it, it is necessary to contact the seller.

You need to contact us through one of the communication channels and provide us with the AWB number of the shipment along with the email address to which you want us to resend the document.

We recommend that you contact the sender or access the link received via email or SMS.